Fannie Mae Servicing

Have Servicing Questions? Ask Poli

Fannie Mae customers! Get answers to your Servicing Guide & policy questions with Fannie Mae's AI-powered search tool.

Access forms, announcements, lender letters, notices, and more to stay current on our servicing policies.

Part A Doing Business with Fannie Mae

Part B Escrow, Taxes, Assessments, and Insurance

Part C Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting

Part D Providing Solutions to a Borrower

Part E Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

Part F Servicing Guide Procedures, Exhibits, and Quick Reference Materials

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

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