Have Servicing Questions? Ask Poli

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Fannie Mae customers! Get answers to your Servicing Guide & policy questions with Fannie Mae's AI-powered search tool.

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Guide Resources

Access forms, announcements, lender letters, notices, and more to stay current on our servicing policies.

View Resources  

Chapter C-1, Processing Mortgage Loan Payments

Chapter C-2, Servicing ARM Loans

Chapter C-3, Remitting and Accounting

Chapter C-4, Reporting


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.