Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

B-5-02: Uninsured Loss Events (12/13/2017)

When a natural disaster or other event results in an uninsured loss to the property, the servicer must take the steps listed in the following table.

Step Servicer Action
1

Determine the damage.

2

If the property is abandoned, secure it in accordance with the requirements for a property in foreclosure in E-3.2-12, Performing Property Preservation During Foreclosure Proceedings and the Property Preservation Matrix and Reference Guide .

3

Develop plans to repair the property.

4

Assist the borrower in filing for any disaster relief that may be available in accordance with D1-3-01, Evaluating the Impact of a Disaster Event and Assisting a Borrower.

5

If the damage is extensive, offer the borrower any reasonable forbearance plan or mortgage loan modification agreement the borrower requests in accordance with Section D2–3.2, Home Retention Workout Options.

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles

What steps must the servicer take when a natural disaster or other event results in an uninsured loss to the property?

When a natural disaster or other event results in an uninsured loss to the property, the servicer must take the steps listed in the following table. Step...

Read more

What should be done if a property that has experienced an uninsured loss event is abandoned?

If a property has been impacted by a natural disaster or other event that results in an uninsured loss, and the property is abandoned, the servicer must...

Read more

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.