Have Servicing Questions? Ask Poli

Fannie Mae customers! Get answers to your Servicing Guide & policy questions with Fannie Mae's AI-powered search tool.

Launch Ask Poli for Servicers

Guide Resources

Access forms, announcements, lender letters, notices, and more to stay current on our servicing policies.

View Resources

Browse

Copyright Notice and Preface

Part A Doing Business with Fannie Mae

Part B Escrow, Taxes, Assessments, and Insurance

Escrow, Taxes, Assessments, and Insurance

Chapter B-1, Escrow Account Administration
- B-1-01, Administering an Escrow Account and Paying Expenses
Chapter B-2, Property Insurance Requirements
Chapter B-3, Flood Insurance Requirements
- B-3-01, Flood Insurance Requirements Applicable to All Property Types
Chapter B-4, Additional Insurance Requirements
- B-4-01, Additional Insurance Requirements
Chapter B-5, Property and Flood Insurance Loss Events and Claim Settlements
- B-5-01, Insured Loss Events
- B-5-02, Uninsured Loss Events
Chapter B-6, Lender-Placed Insurance
- B-6-01, Lender-Placed Insurance Requirements
Chapter B-7, Liability and Fidelity/Crime Insurance Requirements for Project Developments
- B-7-01, General Liability Insurance Requirements for Project Developments
- B-7-02, Fidelity/Crime Insurance Requirements for Project Developments
Chapter B-8, Mortgage Insurance
- Section B-8.1, Conventional Mortgage Insurance Requirements
- Section B-8.2, FHA Mortgage Insurance Requirements

Part C Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting

Part D Providing Solutions to a Borrower

Part E Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

Part F Servicing Guide Procedures, Exhibits, and Quick Reference Materials

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

B-1-01, Administering an Escrow Account and Paying Expenses

AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X

Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome		How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome. Download Firefox Download Chrome		A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
		Hold the Ctrl key and press the F5 key.

Email Us

If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.