COVID-19 UPDATE: Find out how Fannie Mae is responding.

Servicing Guide

Published September 9, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

You can also download the printable ~800 page PDF, which include links.

Part A Doing Business with Fannie Mae

Part B Escrow, Taxes, Assessments, and Insurance

Part C Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting

Part D Providing Solutions to a Borrower

Part E Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

Part F Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Use Firefox or Chrome		How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome. Download Firefox Download Chrome		A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
		Hold the Ctrl key and press the F5 key.