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Servicing Guide

Published November 17, 2021

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Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

You can also download the printable ~800 page PDF, which include links.

See the Selling Guide for the following requirements:

Selling Guide Chapter A3-5, Fidelity Bond and Errors and Omissions Coverage for the requirements for maintaining acceptable fidelity bond and errors and omissions coverage.

Selling Guide Chapter A4-1, Maintaining Seller/Servicer Eligibility for the requirements for maintaining seller/servicer eligibility, as well as information on the required servicer rating.

Selling Guide Chapter A4-2, Submission of Operational and Financial Information for the requirements for submitting operational and financial information and Lender Record Information to Fannie Mae.

Selling Guide Chapter A4-3, Changes in the Seller/Servicer’s Organization for the requirements for notifying Fannie Mae of organizational changes and events.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide content.

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