Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

A3-1-01: Maintaining Fannie Mae Seller/Servicer Status (02/15/2017)

See the Selling Guide for the following requirements:

  • Selling Guide Chapter A3-5, Fidelity Bond and Errors and Omissions Coverage for the requirements for maintaining acceptable fidelity bond and errors and omissions coverage.

  • Selling Guide Chapter A4-1, Maintaining Seller/Servicer Eligibility: Overview for the requirements for maintaining seller/servicer eligibility, as well as information on the required servicer rating.

  • Selling Guide Chapter A4-2, Submission of Operational and Financial Information for the requirements for submitting operational and financial information and Lender Record Information to Fannie Mae.

  • Selling Guide Chapter A4-3, Changes in the Seller/Servicer’s Organization for the requirements for notifying Fannie Mae of organizational changes and events.


Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing

Try Ask Poli

Related Articles

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to