COVID-19 UPDATE: Find out how Fannie Mae is responding.

Servicing Guide

Published March 10, 2021

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

You can also download the printable ~800 page PDF, which include links.

See the Selling Guide Chapter A2-4: Individual Mortgage Loan Files and Records for the following requirements:

Selling Guide A2-4.1-01, Establishing Loan Files for information on documentation requirements and managing the individual loan file.

Selling Guide A2-4.1-02, Ownership and Retention of Loan Files and Records for information on records retention.

Selling Guide A2-4.1-03, Electronic Records, Signatures, and Transactions for information related to maintaining electronic records and data integrity.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide content.

Use Firefox or Chrome		How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome. Download Firefox Download Chrome		A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
		Hold the Ctrl key and press the F5 key.