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Servicing Guide

Published January 20, 2021

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Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

You can also download the printable ~800 page PDF, which include links.

See the Selling Guide Chapter A2-4: Individual Mortgage Loan Files and Records for the following requirements:

Selling Guide A2-4.1-01, Establishing Loan Files for information on documentation requirements and managing the individual loan file.

Selling Guide A2-4.1-02, Ownership and Retention of Loan Files and Records for information on records retention.

Selling Guide A2-4.1-03, Electronic Records, Signatures, and Transactions for information related to maintaining electronic records and data integrity.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide content.

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