Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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A2-2-01: Refinance and Lending Practices (02/14/2018)

See the Selling Guide for the following requirements:

  • Selling Guide A3-2-02, Responsible Lending Practices for responsible lending policies and underwriting standards.

  • Selling Guide B2-1.2-04, Prohibited Refinancing Practices for policies on questionable and prohibited refinancing.

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