Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What actions should be taken if there has been a death of a borrower?

The servicer must follow the applicable law.

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Related Articles

Do we need to notify Fannie Mae if there is a death of one of the borrowers on the mortgage note?

No, servicers are not required to report the death of a borrower to Fannie Mae unless the borrower is delinquent. When reporting delinquency of a deceased...

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Should reporting to the credit repositories continue in the event there is a death of a U.S. servicemember while on active duty?

The servicer must suspend reporting the status of a mortgage loan to credit bureaus even though payments are past due as long as the delinquency occurs...

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