Servicing Guide

Published July 15, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable 1,200+ page PDF, which include links.

Download Now

Browse

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Escrow, Taxes, Assessments, and Insurance

Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting

Providing Solutions to a Borrower

Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log

Servicing Guide Q&A

Doing Business with Fannie Mae

Servicing Guide Deleted Article

Reverse Manual

Balloon Manual

SVC Guide Exhibits

Servicing Guide Topics

SG MIT FAQ Document

Disaster FAQs Document

Hopper

Combo Q&A

Lender letter

Payment Deferral

Context Variation

Insurance FAQs Document


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.