Servicing Guide

Published February 12, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

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Hint: Ask in a form of a question.

Escrow, Taxes, Assessments, and Insurance

Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting

Providing Solutions to a Borrower

Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties

Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log

Servicing Guide Q&A

Servicing Guide Scenario Q&A

Doing Business with Fannie Mae

Servicing Guide Deleted Article

Reverse Manual

Balloon Manual

SVC Guide Exhibits

Servicing Guide Topics

SG MIT FAQ Document

Disaster FAQs Document

Hopper

Combo Q&A

Have guide questions? Get answers to all of your policy questions, straight from the source.

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