Servicing Guide

Published September 9, 2020

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COVID-19 Payment Deferral Quick Reference Guide for SMDU UI

COVID-19 Payment Deferral Quick Reference Guide for SMDU UI

Updated September 18, 2020

Contents

Overview

Important Reminders

Online Resources

Key Updates Effective September 19, 2020

Production Support

Use SMDU to Evaluate for a COVID-19 Payment Deferral

Evaluate for a Workout

Submit to SMDU for Evaluation

Add a COVID-19 Forbearance Prior Workout Record to Evaluate for COVID-19 Payment Deferral

Add a COVID-19 Payment Deferral Prior Workout Record to Evaluate for Flex Modification

Request a Second Look for a COVID-19 Payment Deferral

Create Manual Submission

Report Case: SMDU Decisioned (Eligible) COVID-19 Payment Deferral

Overview

Servicing Management Default Underwriter™ (SMDU™ ) is synchronized with LL-2020-07-COVID-19 Payment Deferral. This reference guide explains how to use the SMDU User Interface (UI) to perform a variety of actions related to evaluating, requesting Fannie Mae review, and/or completing a COVID-19 payment deferral.

This guide assumes a user has registered and received appropriate username and password credentials for accessing the SMDU UI with the SMDU UI roles. If a user requires registration and credentials, please refer to the SMDU UI Registration Job Aid.

Important Reminders

  • SMDU does not evaluate the following loan types and these must be evaluated outside of SMDU: Bi-weekly, Daily Simple Interest (DSI), Odd Due Date (loan due date that is not on the 1st of the month), and Servicemembers Civil Relief Act, or SCRA. Use the Create Manual Submission action to submit these loan types.
    • Bi-Weekly or DSI loan: Use “COVID-19 Non-Delegated” Campaign ID"
    • Odd Due Date loan (that is not a Bi-Weekly or DSI): Use “COVID-19 Payment Deferral” Campaign ID or “COVID-19 Payment Deferral - Non-Delegated” Campaign ID".
    • SCRA loan: Use “COVID-19 Non-Delegated” Campaign ID"
  • SMDU evaluates a Texas 50(a)6 loan even if the loan has a prior existing forbearance amount; and the servicer must represent and warrant that application of a COVID-19 payment deferral to the mortgage loan complies with applicable law.
  • Since a COVID-19 payment deferral does not require a trial, SMDU does not support final structuring of that workout. If a final structuring call is made to SMDU, a validation error is returned.
  • A COVID-19 payment deferral is not evaluated as part of a borrower appeal of a denial of a mortgage loan modification Trial Period Plan request even if the loan was found eligible for a COVID-19 payment deferral.

Online Resources

  • Tools accessible via the SMDU UI:
    • Hover text: Hover over the name of a data field to view its description and other information.
    • Resources section (New!):  Links to resources such as user guides and the SMDU Portal.  To access Resources, click the profile icon in the upper right corner of the SMDU UI header next to the User ID and Logout link.  

NOTE: Resource links applicable to assigned role(s) are displayed. 

    • SMDU UI User Guide located in the footer of the SMDU UI.
    • Ask Poli widget located on the right-hand side of the SMDU UI screen.
    • SMDU Learning Center: Access a variety of SMDU-related resources such as job aids, user guides, and online learning modules. These tools are also available via the AskPoli widget.

 

Key Updates Effective September 19, 2020

  • An Approved non-delegated COVID-19 payment deferral case is automatically moved to Closed case status by Fannie Mae. The Report Case: SMDU Decisioned (Eligible) COVID-19 Payment Deferral section is updated accordingly.
  • Servicers must select the hardship reason Energy Environment Costs when borrower hardship is due to COVID-19. As a result, the following changes are:
  • Servicers can update the Deferred Principal and/or Deferred Interest of a SMDU Decisioned COVID-19 payment deferral case. As a result, the following changes are:
    • Request a Second Look for a COVID-19 Payment Deferral: Additional NOTE instructing servicers to use the Servicer's General Comments data field to provide the updated Deferred Principal Amount and/or Deferred Interest Amount, when applicable.
    • Report Case: SMDU Decisioned (Eligible) COVID-19 Payment Deferral: Additional NOTE explaining Deferred Principal Amount and/or Deferred Interest Amount data field(s) are editable before closing a case.
    • Online Resources: As noted above, a new Resources section is available within the SMDU UI.  Please note that the resource links currently located in the SMDU UI footer will be retired with SMDU’s October 16, 2020 release.

Production Support

Please contact Fannie Mae’s Servicer Support Center at 1-800-2FANNIE (press 1 and then 3), via email at servicing_solutions@fanniemae.com, and/or your Fannie Mae Servicing Portfolio Manager.

Servicers cannot cancel a COVID-19 payment deferral case that is in Closed status; it can only be cancelled by Fannie Mae. To cancel a case the servicer must send an email to loss_mitigation@fanniemae.comand include the loan number and reason for the cancelation request.

Use SMDU to Evaluate for a COVID-19 Payment Deferral

SMDU evaluates a loan for a COVID-19 payment deferral when the servicer indicates the borrower’s hardship is related to COVID-19 and completes the required and conditionally required data fields, which are provided in this Guide. The COVID-19 payment deferral is expressed as PDX in the SMDU Response and SMDU Response messages, as shown in the example below.

Important Notes

  • If SMDU determines the borrower is ineligible for a COVID-19 payment deferral or the borrower cannot meet the eligible COVID-19 payment deferral terms and needs payment relief, the servicer must subsequently provide additional data for SMDU’s evaluation for a Flex Modification. Information regarding the additional data is displayed in the applicable SMDU Response (click on the FLEX icon) as well as the online learning course Evaluate for a Workout and SMDU UI User Guide; both of which are available in the AskPoli widget and Fannie Mae’s SMDU Learning Center.
  • For a COVID-19 payment deferral, the mortgage loan must be current or less than two months delinquent as of March 1, 2020, the effective date of the National Emergency declaration related to COVID-19. SMDU is unable to determine the delinquency status of the mortgage loan. Therefore, if a servicer is unable to confirm the borrower was current or less than two months delinquent as of March 1, 2020, the servicer must evaluate the loan outside of SMDU (auto-decisioning) using the SMDU UI Create Manual Submission functionality.

Evaluate for a Workout

Use the Evaluate for a Workout action to submit a loan to SMDU for evaluation. When the servicer indicates the borrower’s hardship is due to COVID-19 and provides all other applicable data, SMDU evaluates the loan for a COVID-19 payment deferral.

The following information focuses on the required and conditionally required (expressed as applicable) data fields required for SMDU’s evaluation of a COVID-19- payment deferral.

1. Enter the Fannie Mae 10-digit loan number to be evaluated in the search field and press enter.

2. Click Evaluate for a Workout icon on the Loan Landing page.

Borrowers Page

1. Click Borrowers in the left-hand navigation bar.

NOTE: Borrower income, assets, and expenses are not required for a COVID-19 payment deferral evaluation.

2. Select either Yes or No in the drop-down menu under the required question, “Has Quality Right Party Contact been achieved with borrower?”.

NOTE: If this field is not provided, SMDU returns an Unable to Evaluate response along with a message indicating this is a missing data element.

3. If applicable, select either Yes or No in the drop-down menu under the field, “If the loan is being assumed, indicate if the assumption qualifies as an exempt transaction.

Bankruptcy Page

There are no required fields on the Bankruptcy page for a COVID-19 payment deferral evaluation.

Property Page

  1. Click Property in the left-hand navigation bar.

2. Complete the required Current Property Usage and Property Number of Units fields under the Property section.

NOTE: SMDU requires these fields to be provided even though they are not required for a COVID-19 payment deferral evaluation.

Loan & Origination Page

1. Click Loan & Origination in the left-hand navigation bar.

NOTE: Fields with a lock icon are pre-populated using data retrieved from Fannie Mae data sources.

2. View the Loan Details section.

NOTE: The Existing Forbearance field is not required for a COVID-19 payment evaluation. If the loan has an existing prior principal forbearance, SMDU retrieves that amount from Fannie Mae data sources. For a Flex Modification evaluation, an amount is required, when applicable.

Data is for illustrative purposes only.

3. Enter required information in the Loan Unpaid Principal Balance, Last Paid Installment Date, Loan Maturity Date, and Interest Rate fields.

Data is for illustrative purposes only.

4. Select the required date in the Date of Original Note field under the Origination Details section.

5. Enter the required amounts in all fields under the Monthly Payment Details section.

6. Select either Yes or No in the drop-down menu under the required question, “Will a processing month be used to complete a COVID-19 Payment Deferral or Payment Deferral?”.

NOTE: If this field is not provided, SMDU returns an Unable to Evaluate response along with the message below.

NOTE: A COVID-19 payment deferral case should be reported within the processing month if the servicer indicated a processing month will be used to process the case.

7. Enter the required amounts in all editable fields under the Pre-Workout Amortization Schedule section.

NOTE: Scheduled Total Monthly Payment is the amount of the scheduled contractual mortgage payment. It must include monthly mortgage insurance and any escrowed items, excluding late fees.

8. Enter the required information in the Servicer Contact Name, Servicer Contact Email Address, and Servicer Contact Phone Number field under the Servicer Information section.

NOTE: Enter Servicer Contact Number Extension, when applicable.

Delinquency & Foreclosure Page

1. View the Delinquency section.

2. Enter the amounts in the required Other Advances for Capitalization and Attorney Fees/Costs fields.

NOTE: Enter zero if no amounts.

NOTE:  Other Advances is the amount of deferred other advances.

3. Enter “$0.00” in the required Borrower Contribution and Amount Expected Before Trial Payment fields.

NOTE: SMDU requires amounts in these fields even though they are not required for a COVID-19 payment deferral evaluation.

NOTE: If applicable, these data fields should be updated for a Flex Modification evaluation, when applicable.

4. If applicable, enter an amount in the Total Amount Due for Inclusion in Repayment Plan field if a borrower is also being evaluated for a repayment plan.

NOTE: This field is not required for a COVID-19 payment deferral evaluation.

5. View the Foreclosure section.

6. If applicable, select an option in the drop-down menu next to Foreclosure Status.

7. If applicable, enter a date for Projected Foreclosure Sale Date.

 

 

Insurance & Escrow Page

1. Enter “$0.00” in the required Estimated Mortgage Insurance Proceeds and Estimated Hazard Insurance Proceeds fields under the Insurance section.

NOTE:  SMDU requires amounts in these fields even though they are not required for a COVID-19 payment deferral evaluation.

2. View the Escrow section.

NOTE: Each of the selection drop-down menus, as shown below, are not required for a COVID-19 payment deferral evaluation. If no selections are provided, the Escrow Payment Amount field in the Loan Changes section of a PDX Response Page displays as zero (“$0.00”).

3. Enter an amount in the required Escrow Advances and Future Escrow Shortage Monthly Payment fields.

NOTE: For a COVID-19 payment deferral evaluation, the servicer should report any Escrow Advances paid prior to the Workout Effective Date.

 

 

Hardship Page

1. Click Hardship in the left-hand navigation bar.

2. View the Reasons section.

3. Select the appropriate required Hardship Reason in the drop-down menu.

Select Disaster - FEMA Declared Eligible for Individual Assistance from the drop-down menu when the borrower hardship is due to: 

4. Enter the required Start Date and End Date for the selected hardship.

NOTE: When a servicer provides a hardship End Date that is in the past, this informs SMDU that the borrower’s hardship is resolved, which is an eligibility requirement for a COVID-19 payment deferral. When a hardship End Date is either a future date or not provided SMDU considers the hardship as unresolved.

5. If applicable, click +Additional Hardship and complete the same steps above for the additional hardship.

6. If applicable, answer the question, “Is borrower hardship related to Non-FEMA Declared Disaster?

7. Select Yes in the drop-down menu next to the required question, “Is borrower hardship related to COVID-19?

NOTE: Yes must be selected in order to evaluate for COVID-19 payment deferral. If No is selected or a selection is not provided (left as Select), SMDU does not evaluate the loan for a COVID-19 payment deferral.

 

Prior Workout History Page

1. If applicable, select Yes in the drop-down menu next to the question, “Did borrower receive a prior COVID-19 Payment Deferral and within six months of the Workout Effective Date become two full months or more delinquent?”.

NOTE: This field is only required if the borrower had a prior COVID-19 payment deferral. 

NOTE: When the servicer answers Yes and SMDU does not find a completed COVID-19 payment deferral in Fannie Mae data sources, SMDU returns an Unable to Evaluate response within the SMDU FLEX Response.

2. If applicable, click Add Prior Workout and enter the required information.

NOTE:If the borrower is or was on a COVID-19-related forbearance plan, this information is required and should be reported as a Prior Workout Record (PWR)See Add a COVID-19 Forbearance Plan Prior Workout Record (PWR) for a COVID-19 Payment Deferral Evaluation.

NOTE: The borrower is not required to be on or have completed a COVID-19 forbearance plan to be evaluated for a COVID-19 payment deferral.

NOTE: If the borrower is or was on a forbearance plan, it should be reported as a Prior Workout Record (PWR).

 

Litigation Page

There are no required fields on the Litigation page for a COVID-19 payment deferral.

 

Submit to SMDU for Evaluation

1. Click Submit to SMDU for Evaluation.

2. SMDU evaluates the loan in real time and the results appear in the SMDU Qualifications bar.

NOTE: An eligible workout is indicated by a green checkmark, an ineligible workout(s) is indicated by a red “x”, and a conditionally qualified workout is indicated by a blue question mark. In this example, the loan is eligible for a COVID-19 payment deferral (PDX).

3. Click on the respective icon to view the SMDU Results.

4. Click the PDX icon to view SMDU Structuring Results page.

NOTE: When eligible, refer to the SMDU Workout Details section for the approved terms that must be offered to the borrower, as shown below.

NOTE: When ineligible, SMDU provides the reason(s) for ineligibility.

Data is for illustrative purposes only.

NOTE: When a loan has an existing prior principal forbearance amount, SMDU retrieves the amount from Fannie Mae data sources and displays it in the Prior Principal Forbearance field.

NOTE: SMDU calculates the Deferred Principal and Deferred Interest amounts using the delinquent principal and interest payment amounts from Fannie Mae data sources. This approach is required as SMDU currently only requires a servicer to provide the principal and interest payments for the next four payments, but a COVID-19 payment deferral allows for up to 12 deferred delinquent payments.

NOTE: If a servicer provides a Suspense Balance Amount as part of the SMDU evaluation and it is:

  • Insufficient to make a full contractual payment, SMDU returns that amount in the Unapplied Suspense Funds Balance data field.
  • Equal to or exceeds the amount of the next contractual payment due, SMDU returns an Unable to Evaluate Response with the following message:

Unable to Evaluate for Payment Deferral; the suspense balance is sufficient to apply a contractual payment. Please apply the Suspense Balance to the contractual payment, advance the LPI accordingly and resubmit for evaluation.

NOTE: Eligible COVID-19 Payment Deferral Structuring Results Page:

  • When SMDU determines a loan that is 12 months delinquent is eligible for COVID-19 payment deferral and the servicer uses a processing month to complete the workout, a full monthly contractual payment must be made during the processing month. When this occurs, the Last Paid Installment Date Before Capitalization and Unpaid Principal Balance (Post-Workout) fields reflect the payment that is being made during the processing month. The servicer must remit and report the borrower’s full monthly contractual payment due in the processing month prior to reporting the COVID-19 payment deferral to Fannie Mae.
  • The Interest Rate (Post Workout) and Principal and Interest Amount (Post Workout) displayed in the Loan Changes section reflect the respective Pre-Workout Values in Fannie Mae data sources. The servicer is responsible for managing any Interest Rate and Associated P&I adjustments that occur concurrent with the Workout Effective Date or during the delinquent period.

5. Refer to the Report Case: SMDU Decisioned (Eligible) COVID-19 Payment Deferralsection when the servicer is ready to report the COVID-19 payment deferral to Fannie Mae.

 

Add a COVID-19 Forbearance Plan Prior Workout Record (PWR) to Evaluate for COVID-19 Payment Deferral

A borrower is not required to have been on a COVID-19-related forbearance plan to be evaluated for a COVID-19 payment deferral. However, if the borrower is or was on a COVID-19 forbearance plan, the servicer should enter the COVID-19 forbearance plan as a Prior Workout Record (PWR).

Follow the steps below to enter a PWR for a COVID-19 forbearance plan, if applicable:

1. Enter the Fannie Mae 10-digit loan number to be evaluated in the search field and press enter.

2. Click Evaluate for a Workout on the Loan Landing page.

 

3. Click Prior Workout History in the left-hand navigation bar.

 

4. Select a date under Status Date in the To Submit To SMDU section.

 

5. Select a required option in the drop-down menu under Status.

NOTE: If the borrower has completed a COVID-19 forbearance plan, select the Permanent/Completed Workout option.

NOTE: If the borrower is in an active COVID-19 forbearance plan, select the Accepted by Borrower option.

 

6. Select a required option of either Forbearance Plan (Standard) or Forbearance Plan (Other/Non-Standard) in the drop-down menu under Workout Type.

 

7. Select a required option in the drop-down menu under Activity Type.  

NOTE: If the borrower has completed a COVID-19 forbearance plan, select the Complete option.

NOTE: If the borrower is currently in an active COVID-19 forbearance plan, select the Active option.

NOTE: Do not complete the remaining fields.

 

8. Complete and/or update additional required and conditionally required data fields in the other left-hand navigation sections before submitting to SMDU for evaluation. See sections above under the Evaluate for a Workout section.

Add a COVID-19 Payment Deferral Prior Workout Record to Evaluate for Flex Modification

When SMDU determines a loan is eligible for a COVID-19 payment deferral, but the borrower does not accept the offer, the servicer must enter the COVID-19 payment deferral as a Prior Workout Record (PWR), provide and update other applicable data, and then re-submit the loan to SMDU for evaluation. The PWR enables SMDU to evaluate the loan for a Flex Modification. See Important Notes to view available resources.

Follow the steps below to enter a PWR and re-evaluate the loan:

1. Enter the Fannie Mae 10-digit loan number to be evaluated in the search field and press enter.

2. Click Evaluate for a Workout on the Loan Landing page.

3. Click Prior Workout History in the left-hand navigation bar.

4. Select a required date under Status Date in the To Submit To SMDU section.

5. Select one of the three required options in the drop-down menu under Status.

NOTE: The options are Evaluated, Not Qualified; Evaluated, Qualified; Offered to Borrower.

6. Select COVID-19 Payment Deferral in the drop-down menu under Workout Type.

7. Select Failed/Canceled/Denied in the drop-down menu under Activity Type.

8. Select Offer Not Accepted by Borrower in the drop-down menu under Fail/Cancel Reason.

9. Complete and/or update additional required and conditionally required data fields in the other left-hand navigation sections. See sections above under the Evaluate for a Workoutsection.

10. Click Submit to SMDU for Evaluation.

NOTE: SMDU evaluates the loan in real time and the results appear in the SMDU Qualifications bar.

11. PDX is shown as ineligible.

12. Click the FLEX icon to view the SMDU Structuring Results page.

NOTE: If the loan is eligible for a Flex Modification, a green check mark indicates eligibility along with terms that must be offered to the borrower.

NOTE: If the loan is ineligible for a Flex Modification, a red “x” indicates ineligibility along with the reason(s) for ineligibility.

 

 

Request a Second Look for a COVID-19 Payment Deferral

Use the Request Second Look action to send an SMDU-decisioned COVID-19 payment deferral to Fannie Mae for review.

Follow the steps below to Request a Second Look:

1. Enter the Fannie Mae 10-digit loan number to be evaluated in the search field and press enter.

2. Click Request Second Look on the Loan Landing page.

3. View the Request Second Look page.

4. Select COVID-19 Payment Deferral (PDX) from the drop-down next to the Workout Requesting Second Look field under the Request Information section.

5. Enter required comments in the Servicer’s General Comments located in the Additional Information section.

NOTE: Comments should explain the reason(s) for requesting a Fannie Mae review.

NOTE: Use Servicer’s General Comments to communicate servicer-requested Deferred Principal Amount and/or Deferred Interest Amount, when the amount(s) is different than what was used by SMDU to evaluate the loan.

6. Enter and/or update the required Servicer Contact Name, Servicer Contact Email Address, and Servicer Contact Phone Number under the Servicer Information section.

NOTE: If applicable, enter Servicer Contact Number Extension,.

7. Click Request Second Look.

NOTE: If the case creation is successful, the status on the SMDU UI reflects Awaiting Review. The case status changes on the SMDU UI as it moves through the subsequent steps of the Fannie Mae review process, such as In Review and then either Approved or Declined.

NOTE: If the case is Approved, the servicer contact receives an email with the applicable approval terms and details. Proceed to steps 8 and 9.

NOTE: If the case is Declined, the servicer contact receives an email notification of the declination decision and applicable details.

8. Click View Case Details link to view the Approved terms in the SMDU UI and other related case details.

NOTE: An Approved non-delegated COVID-19 payment deferral case is automatically moved to Closed case status by Fannie Mae.

9. Refer to the Report Case section for more detail on reporting an Approved COVID-19 payment deferral to Fannie Mae.

 

 

Create Manual Submission

Use the Create Manual Submission action to:

  • Report a delegated COVID-19 payment deferral to Fannie Mae that was not evaluated by SMDU.
    • Select Campaign ID: COVID-19 Payment Deferral
  • Request Fannie Mae review of a COVID-19 payment deferral that was not evaluated by SMDU.
    • Select Campaign ID: COVID-19 Payment Deferral – Non Delegated

Follow the steps below to Create Manual Submission:

1. Enter the Fannie Mae 10-digit loan number to be evaluated in the search field and press enter.

2. Click Create Manual Submission on the Loan Landing page.

3. Select the applicable required Campaign ID from the drop-down menu next to Campaign Name; either COVID-19 Payment Deferral or COVID-19 Payment Deferral – Non Delegated.

4. View the Current Last Paid Installment Date field under Loan Details.

NOTE: This date is pre-populated from Fannie Mae data sources, when available. The servicer can change this date and must enter a date if the date is not pre-populated.

5. View the question, “Is borrower hardship related to COVID-19?” under Hardship..

6. Select the required Hardship Reason from the drop-down menu under Hardship.

7. View the Property State field under the Property section.

NOTE: This information is pre-populated from Fannie Mae data sources, when available.

8. Enter the required Servicer Contact Name, Servicer Contact Email Address, and Servicer Contact Phone Number under the Servicer Information section.

NOTE: If applicable, enter the Servicer Contact Number Extension.

9. View the Post-Workout Loan Information section.

10. Enter the required Servicer Evaluation Date.

NOTE: This date cannot be in the future.

11. Enter the required Workout Effective Date.

NOTE: This date must not be greater than two months from the Evaluation Date, nor can be in the past.

12. Enter the required Interest Rate.

NOTE: For a fixed-rate loan, the post-workout interest rate must match the pre-workout interest rate field.

NOTE: For Step-Rate and ARM loans, the servicer is responsible for providing the interest rate that occurs concurrent with the Workout Effective Date or during the delinquent period.

13. Enter the required Amortization Term.

NOTE: The post-workout Amortization Term field must match the pre-workout Amortization Term field.

14.Enter the required Monthly Principal & Interest.

NOTE: For a fixed-rate loan, the post-workout Monthly Principal & Interest field must match the pre-workout Monthly Principal & Interest field.

NOTE: For Step-Rate and ARM loans, the servicer is responsible for providing the monthly principal and interest amount that occurs concurrent with the Workout Effective Date or during the delinquent period.

15. Enter the Servicing Fee field.

NOTE: The post-workout Servicing Fee field must match the pre-workout servicing fee field.

16. Select the Loan Product Type.

NOTE: The post-workout Loan Product Type field must match the pre-workout loan product type.

NOTE: When the Loan Type is a step rate, SMDU retrieves the step rate schedule data from Fannie Mae data sources and the servicer does not need to provide this information.

 Data is for illustrative purposes only.

17. View the Total Deferred Amount and Prior Principal Forbearance fields under the Deferred Amounts section and enter the required amounts in the data fields shown in the steps below..

NOTE: The Total Deferred Amount reflects the total of the amounts in the data fields below (Prior Principal Forbearance, Deferred Principal, Deferred Interest, Deferred Escrow Advances, Deferred Attorney Fees/Costs, and Deferred Other Advances). This field is not editable.

NOTE: Prior Principal Forbearance is when a loan has an existing prior principal forbearance amount. SMDU retrieves this amount from Fannie Mae data sources and displays in this data field. This field is also not editable.

18. View and/or update the required Deferred Principal field. See screenshot above.

NOTE: This amount is pre-populated using Fannie Mae data sources and is based on the Current Last Paid Installment Date and Workout Effective Date.

19. View and/or update the required Deferred Interest field. See screenshot above. 

NOTE: This amount is pre-populated using Fannie Mae data sources and is based on the Current Last Paid Installment Date and Workout Effective Date.

20. Enter the required amount in the Deferred Escrow Advances field. See screenshot above.

NOTE: This amount should reflect the escrow advances paid prior to the Workout Effective Date.

21. Enter the required amount in the Deferred Attorney Fees/Costs field. See screenshot above.

22. Enter the required amount in the Deferred Other Advances field. See screenshot above.

23. Enter any comments in the required Servicer Workout Comments field under Comments.

NOTE: This field is only available for the COVID-19 Payment Deferral Non-Delegated Campaign ID.

24. Click Create Manual Submission.

NOTE: If the COVID-19 Payment Deferral Campaign ID is selected and the case is successfully reported to Fannie Mae, the Status on the SMDU UI reflects Closed. Report Case action is not required.

NOTE: If the case does not successfully Close a validation error message(s) is highlighted in red at the top of the page. View the message(s) and take appropriate measures to clear the error(s). See the example below.

NOTE: If the COVID-19 Payment Deferral Non-Delegated Campaign ID is selected and the case is successfully sent to Fannie Mae for review, the Status on the SMDU UI reflects Awaiting Review. The case status changes on the SMDU UI as it moves through In Review and then to either Approved or Declined.

NOTE: If the case status is Approved, the servicer contact receives an email with the approved terms and details.

 

    • If the case is Declined, the servicer contact receives an email notification with the applicable details.
    • If the case is not successfully sent to Fannie Mae for review a validation error message(s) is highlighted in red at the top of the page. View the message(s) and take appropriate measures to clear the error(s).

NOTE: Servicers cannot cancel a COVID-19 payment deferral in Approved or Closed status; it can only be cancelled by Fannie Mae. To cancel a case the servicer must send an email to loss_mitigation@fanniemae.com and include the loan number and reason for the cancelation request.

24. Click View Case Details link for information about the case when Approved, such as the Workout Effective Date and the respective Deferred Amounts.

 

25. When servicer is ready to report the Approved COVID-19 Payment Deferral Non-Delegated case, refer to the Report Case section.

NOTE: An Approved non-delegated COVID-19 payment deferral case is automatically moved to Closed case status by Fannie Mae. 

 

Report Case: SMDU Decisioned (Eligible) COVID-19 Payment Deferral

Use the Report Case action when the borrower has accepted the terms of the COVID-19 payment deferral and are ready to report the COVID-19 payment deferral to Fannie Mae.

NOTE: This action must be completed in the same calendar month in which the servicer determines the borrower is eligible or during the following month if the servicer is using a processing month to complete the workout.

NOTE: All monthly contractual payments must be made prior to the reporting the case to Fannie Mae. Therefore, a servicer must report all required payments via a Loan Activity Record (LAR) at least one business day prior to the last day of the month.

NOTE: A COVID-19 payment deferral case should be reported within the processing month if the servicer indicated a processing month will be used to process the case. 

NOTE: An Approved non-delegated COVID-19 payment deferral case is automatically moved to Closed case status by Fannie Mae (SMDU Decisioned and Non-SMDU Decisioned). Therefore, the following actions are not required. 

Follow the steps below to Report Case:

1. Enter the Fannie Mae 10-digit loan number to be evaluated in the search field and press enter.

 

2. Click Report Case on the Loan Landing page.

 

3. The Report Case page displays.

NOTE:  All information is pre-populated from the SMDU evaluation.  The Deferred Principal and Deferred Interest data fields may be updated when servicer chooses to close the case with an amount(s) that is different than what was used by SMDU to evaluate the loan.

Data is for illustrative purposes only.

 

4. Enter the required Servicer Contact Name, Servicer Contact Email Address, and Servicer Contact Phone Number under the Servicer Information section. 

NOTE: Enter Servicer Contact Number Extension, when applicable.

5. Click Report Case.

NOTE: If the case is successfully reported to Fannie Mae, the Status on the SMDU UI reflects Closed.

 

6. Click View Case Details link in the SMDU UI case banner to display the Case Details.

NOTE: The case has been reported to Fannie Mae.

NOTE: The servicer cannot cancel a COVID-19 payment deferral in Closed status; it can only be cancelled by Fannie Mae. To cancel a case the servicer must send an email to loss_mitigation@fanniemae.com and include the loan number and reason for the cancelation request.

NOTE: If the case is unsuccessfully reported to Fannie Mae a validation error message(s) is be highlighted in red at the top of the page. Review the message(s) and take appropriate measures to clear the error(s).

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