Servicing Guide

Published September 9, 2020

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SMDU™ UI User Guide 7.38 September 2020 (Contents)

Contents  

“What’s New”. 4

Servicing Management Default Underwriter™ (SMDU™) 5

  • What is the SMDU™ UI?. 5
  • Benefits of SMDU. 5
  • Limited Waiver of Representations and Warranties 5
  • SMDU UI Interface Requirements / Pre-requisites 6
  • Logging into the SMDU UI 6
  • SMDU UI Navigation Icons 7
  • Processing an SMDU UI Request 8

Fannie Mae Workout Types Evaluated by SMDU. 9

  • Retention. 9
  • Liquidation (Borrower’s Eligibility Only) 10
  • Eligible Loan Types/Characteristics 10
  • Loan Types Not Evaluated By SMDU > Do Not Submit Using SMDU UI 10

Production Support Overview. 11

  • Production Support Contact Information. 11
  • After Hours Support for Critical System Issues 12
  • Scheduled Maintenance Window for SMDU. 12

SMDU UI Features that Aid with Data Entry. 13

Navigating the SMDU UI 19

  • Loss Mit Loan Manager. 19
  • Searching for a Loan. 20
  • Loan Landing Page. 20
    • Status of Loan on Loan Landing Page. 22
  • Ask Poli™
  • Upload Case Document. 23
  • Special Feature Codes (SFC)
  • Upload a Document24

Imminent Default Evaluation. 24

  • Mandatory IDE Request Data Elements (“IDE Request”) 25
  • Evaluate for Imminent Default Using Fannie Mae’s Stand-Alone Tool 26

Evaluate for a Workout 33

  • Request Second Look. 63
  • How to Use SMDU to Evaluate for a Workout Option AFTER a Disaster-Related Forbearance. 65
    • Evaluate for a Disaster Workout Option. 66
    • Evaluate for a CMOD when Borrower Eligible for EMOD. 71

Create Manual Submission. 74

  • Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review. 74
  • Create Manual Case Submission, a loan that is evaluated and decisioned outside of SMDU to report a Delegated case to Fannie Mae. 91

Create Charge Off

Create Second Lien Consideration

Record Trial Payments 104

  • Record First Trial Payment: Loans Found Eligible for Trial by SMDU. 104
  • Record First Trial Payment: Loans Not Decisioned by SMDU but Approved by Fannie Mae for Trial 108
  • Record Subsequent Trial Payment 112
  • Extend Trial Plan Term by One Month. 114

Evaluate for Final 117

Evaluate for “First-Time Final”. 132

Close Case. 159

Mid-Stream Conversion. 166

Create Liquidation Cases 166

  • Create a Short Sale Case Using a SMDU Evaluation of Short Sale Eligibility. 166
  • Create a Short Sale Case Without Using a SMDU Evaluation of Short Sale Eligibility. 180
  • Create a Mortgage Release™ Case Using a SMDU Evaluation of Mortgage Release Eligibility. 201
  • Create a Mortgage Release™ Case without Using a SMDU Evaluation of Mortgage Release Eligibility (Delegated or Non-Delegated Case) 213

Close Case a Mortgage Release™ Case. 233

Printing/Exporting SMDU Response. 238

  • Printing/Exporting SMDU Response. 239

Requesting an Appeal Evaluation for a Modification Denial via SMDU. 240

Cancel Case. 241

Resubmitting a Cancelled Case that was Decisioned by SMDU 242. 197

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