Servicing Guide

Published October 14, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

SMDU™ UI User Guide 7.39 October 2020 (Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review- Property and Loan Orig

See below for sub-topic: Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review- Property and Origination details  

To see other sub-topics for Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review, please click on any of the topics below:

Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review- Overview

Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review- Borrower and Bankruptcy detail

Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review-Delinquency & Foreclosure, Insurance & Escrow and Hardship

Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review-Litigation and Non-Delegated Manual Case Submission

 

Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review- Property and Origination details

Click here to access the interactive Create Manual Submission eLearning module

Property

Loan & Origination

 

J. From the left-hand navigation bar select the Property link.

  1. Enter complete physical “Property Address” as previously reported to Fannie Mae
  2. If applicable, enter physical “Property Address (Line 2)” as previously reported to Fannie Mae
    3. Enter the “Property City” as previously reported to Fannie Mae
  3. “Property State” is provided, if not correct then investor reporting (SURF) needs to be updated
  4. Enter the five digit “Property Zip Code” as previously reported to Fannie Mae
  5. Select “Property Type” from drop down box
  6. Select the current “Property Occupancy Status” from drop down box
  • Note: “Property Occupancy Status” and item 3 from the Borrowers page, which indicates if the borrower currently occupies the property as their primary residence, must correlate
  1. Select the “Intended Property Usage” from drop down box
  2. Select the “Current Property Usage” from drop down
  • Note: It is important that your responses to “Intended Property Usage” and “Current Property Usage” are consistent with one another, refer to examples below:

Example One: If you selected “Occupy as Primary Residence” under the “Intended Property Usage” then in the “Current Property Usage” you should select “Principal Residence”

Example Two: If you selected “Retain as Second Home or Investment Property” under the “Intended Property Usage then in the “Current Property Usage you should select “Investment Property” or “Second or Vacation Home”

 

10. Select the “Property Number of Units” from drop down-box 

11. Select the “Property Condition” from drop-down box

12. Select “Yes” or “No” to indicate whether or not there are any known structural or environmental problems with subject property

13. For the “Property Valuation Date” enter if blank or override if auto-populated with current date to match the date you used during your evaluation of the loan by entering the date (MM/DD/YYYY) or selecting the date by clicking on the calendar icon

14. Select the “Property Valuation Type” used during your evaluation from the drop-down box  

  • Note:   When “AVM (Servicer Provided)” is selected the SMDU UI will not populate the Property Valuation Date nor the Property “As Is” Value.

15. For “Property “As Is” Value” enter if blank or update if auto-populated with current date’s valuation to match the value you used during your evaluation

  • Note: SMDU may pull in the Automated Valuation Model (AVM) “Property Valuation Date”, “Property Valuation Type” and “Property “As Is” Value”, if the valuation data doesn’t match what was used during your evaluation then override with your values
  • Note: The “AVM” value, unless “AVM (Servicer Provided}” is selected, previously reported to Fannie Mae will be updated every time a user searches for a loan, clicks on “Open” on the Loss Mit Loan Manager View page or exits the Property page. This data is automatically populated in the SMDU UI.

16. “If Investment Property, provide market rental amount”, if applicable

17. If available, enter the “Property Value at Origination

K. From the left-hand navigation bar select the Loan & Origination link.

1. "Last Reported UPB to Fannie Mae” is the loan’s last unpaid principal balance reported to Fannie Mae via Investor Reporting (SURF)

2. If applicable, enter the “Unreported Owed/Received Principal”, this is the difference between the “Reported Last Unpaid Principal Balance” and the “Last Unpaid Principal Balance” on your servicing system at the time of evaluation, this does NOT include any existing forbearance amount

3. If applicable, enter the “Existing Forbearance” amount associated with a prior workout

4. “Reported Last Paid Installment Date” is the loan’s last paid installment date reported to Fannie Mae via Investor Reporting (SURF)

5. Enter the loan’s “Last Paid Installment Date” by entering the date (MM/DD/YYYY) or selecting the date by clicking on the calendar icon, this date comes from your servicing system at the time of evaluation

6. Enter the scheduled “Remaining Term” in months from the date of submission regardless of any delinquency

  • Note: For all modification types’ “Remaining Term” you need to calculate the number of months from the evaluation current month until the loan’s maturity date.

7. Enter the current contractual “Interest Rate

      • Note: Enter the current contractual interest rate on your servicing system based on the date of submission, not based on the last paid installment date.
      • Note:    SMDU does not calculate delinquent interest for a loan that is declared by the servicer as currently receiving relief from the Servicemembers Civil Relief Act (SCRA). Therefore, servicers must include the contractual interest rate, not the rate adjusted by the relief the borrower is receiving through SCRA for SMDU to evaluate the loan for a workout.

8. For Adjustable Rate Mortgage (ARM) and Step Rate loans enter the expected contractual interest rate at the next rate change date in the “Next ARM Reset Rate” when the reset date is within the next 120 days

  • Note: If the date is outside the 120 days, or it is a Fixed-Rate Interest Only loan, where the loan is still in the interest only period, report the loan pre-workout interest rate.
  • The contractual interest rate is not determined by the due date of the loan.

9. For an ARM, Step-Rate or Fixed-Rate Interest-Only loan enter the contractual “Next ARM Reset Date” by entering the date (MM/DD/YYYY) or selecting the date by clicking on the calendar icon

  • Note: For an ARM loan, the date on which the next contractual ARM interest rate reset is due to occur, not based on the last paid installment date.
  • For a Fixed-Rate Interest Only loan where the loan in which the interest-only period, enter the date the loan will begin to amortize.
  • For Step-Rate loans where the loan has reached the last step period, report the date the loan reached the last step period. 
  • For Fixed-Rate Interest Only loans, the “Next ARM Reset Date” should be the date that the first amortizing payment is due. This should not be provided if the due date of the loan is on or after the date the loan became fully amortizing.
    •  
  • Note: “Next ARM Reset Rate” and “Next ARM Reset Date”:

  • The “Next ARM Reset Rate” and “Next ARM Reset Date” fields should be provided when the pre-workout amortization type of a loan is either:
    • ARM (Adjustable Rate Mortgage)
    • Step-rate (modified previously into a step rate schedule)
    • Fixed rate loans that are in the interest only payment schedule
  • See scenarios below to assist in understanding the values to provide for these two fields:

Product Type

Loan Status

Next ARM Reset Rate

Next ARM Reset Date

ARM

Next Rate Change < 120 days

Next available rate

Payment due date based on the next ARM rate

ARM

Next rate change > 120 days

Current contractual rate

Payment due date based on the next ARM rate

Fixed Interest only

Interest only end date is after the next due date

Current contractual rate

Date when the loan begins to amortize

Fixed Interest only

Interest only end date is on or before the next due date

Do not report

Do not report

Step

Next Rate Change < 120 days

Next step rate

Payment due date based on the next step rate increase

Step

Next Rate Change > 120 days

Current contractual rate

Payment due date based on the next step rate increase

Step

Due date reflects a payment due based on the final step rate

Current contractual rate

Payment due date based on the last step rate increase

 

10. If applicable, enter the “Lifetime Interest Rate Cap for ARM Loan”, this is the lifetime cap or maximum interest rate permissible per the loan’s origination documents; however, if the loan has already reached its final interest rate adjustment you do not need to provide this information

11. If applicable, enter the “Final Interest Rate for Step-Rate Loan”, if the loan has already reached its final step you do not need to provide this information

12. If SMDU provides an “MBS Pool Identifier” then you know the loan is in a pool and will need to be removed prior to closing out the case

  • Note: Servicers wishing to modify a loan should make a manual reclass request if the loan has not been scheduled for automatic reclassification.
  • To reclassify the MBS loan in the current month, you must make the manual reclass request between the 16th calendar day of the previous month and the 15th calendar day of the current month. The MBS loan will be moved from scheduled/scheduled to actual/actual effective the 1st business day of the following month.
  • Manual reclass requests must be completed in HSSN.You can access the HSSN Manual Reclass Request job aid by clicking on the following URL:

https://www.fanniemae.com/content/job-aid/hssn/topic/rec001_request_a_manual_reclass.htm

13. Enter the expected “Last Paid Installment Date Before Capitalization”, this is the calculated projection of the last paid installment date as of the end of the Trial Plan Period and for which all trial payments have been applied as contractual payments to the existing loan

14. Enter the current scheduled “Monthly Principal & Interest” payment amount

· Note: SMDU does not calculate delinquent interest for a loan that is declared by the servicer as currently receiving relief from the Servicemembers Civil Relief Act (SCRA). Therefore, servicers must include the contractual Monthly Principal & Interest amount, not the amount adjusted by the relief the borrower is receiving through SCRA for SMDU to evaluate the loan for a workout.

15. Enter the “Pre-Workout Monthly Mortgage Insurance” amount, the monthly payment for private mortgage insurance based on the current escrow analysis

16. Enter the “Post-Workout Monthly Mortgage Insurance” amount, the monthly payment for private mortgage insurance based on the projected or final escrow analysis

17. Enter the post-workoutMonthly Real Estate Taxes” amount, based on the projected escrow analysis

18. Enter the post-workoutMonthly Association Dues/Fees” amount, based on the projected escrow analysis

19. Enter the post-workoutMonthly Hazard Insurance” amount, based on the projected escrow analysis

20. Enter the post-workoutMonthly Flood Insurance” amount, based on the projected escrow analysis

  • Note: A projected escrow analysis may be used for calculating the trial and a final escrow analysis must be used for calculating the final loan modification terms

21. Enter the “Servicer Contact Name”, the person responsible for working with Fannie Mae on modification

22. Enter the “Servicer Contact Email Address”, the person responsible for working with Fannie Mae on modification

23. Enter the “Servicer Contact Phone Number

24. If applicable, enter the “Servicer Contact Phone Number Extension

 

 

Recommended Next Step: Delinquency & Foreclosure

 

To see other sub-topics for Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review, please click on any of the topics below:

Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review- Overview

Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review- Borrower and Bankruptcy detail

Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review-Delinquency & Foreclosure, Insurance & Escrow and Hardship

Create Manual Submission, a loan that is evaluated and decisioned outside of SMDU to send a Non-Delegated case to Fannie Mae for Review-Litigation and Non-Delegated Manual Case Submission

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.