Servicing Guide

Published October 14, 2020

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SMDU™ UI User Guide 7.39 October 2020 (Navigating the SMDU UI)

LOSS MIT LOAN MANAGER

  • The Loss Mit Loan Manager format enables servicers to:
    • More easily view and manage loans over specified period (e.g. 5 days, 30 days)
    • Search and/or filter columns
    • Download the loan data in the Loss Mit Loan Manager to csv file

1. On the Loan Landing page, click the LOSS MIT LOAN MANAGER plus icon 

 

2. Select desired number of days of loan activity from dropdownbox and click Submit.

3. The selected loan activity is presented on the screen. 

4. Click desired loan, sort by a column, filter, etc. 

NOTE: Click Download icon    in the upper-right corner to download the data in the LOSS MIT LOAN MANAGER to a csv file.

 

To return to the "Loss Mit Loan Manager” from any page in the SMDU UI click on the Fannie Mae logo at the top of the page.

Use the search bar in the top tool bar to find a loan using the 10-digit Fannie Mae loan number or the Investor Loan Number.

Loan Landing Page

If the loan search is successful you will be brought to the Loan Landing page, which is the main actions page and is comprised of a variety of different sections. 

Recent SMDU Evaluation History will state that there is either no history or list previous submissions made to SMDU for the loan. The Evaluation History can also be accessed by clicking on the Evaluation History icon. The example below shows the Loan Landing page with no Recent SMDU Evaluation History.

The following example shows the Recent SMDU Evaluation History section populated with SMDU evaluation history.

  • You can retrieve a current or previous submission to SMDU as well as print/save the respective SMDU response.

  • You can also use this functionality to conduct an Appeal evaluation.

  • You can identify whether the platform used to communicate with SMDU was SMDU-UI or B2B

  • You can identify if a Final Structuring SMDU call came from an Associated SMDU Trial or not

  • To view or activate a previous SMDU evaluation select the “View” link for the applicable evaluation

  • An orange bar will appear across the top part of your screen with the applicable evaluation’s SMDU Unique Identifier and you have the option to either “Activate Evaluation” or “Exit Evaluation” by selecting applicable link.  You can view details of the evaluation without activating it (“Read Only” mode).  This mode lets you view the respective SMDU response as well as view the data inputs submitted for that evaluation (by clicking through the left-hand navigation bar).  However, to make any updates to applicable evaluation you MUST select the “Activate Evaluation” link. After you make changes you must resubmit the loan to SMDU for evaluation. 

Status of Loan on Loan Landing Page

When a loan has been reviewed by SMDU but not yet reported to Fannie Mae the loan landing page will show the loan as either Eligible or Conditionally Qualified or Ineligible.  You can re-evaluate any loan showing this status prior to reporting a case to Fannie Mae.  However, once the loan has been reported to Fannie Mae through one of the Case Management functions the “Evaluate for a Workout”, “Create Manual Submission” and “Request Second Look” icons become grayed out as they are no longer available in the applicable workflow.     

OR

When a loan has been reported to Fannie Mae through one of the SMDU Case Management functions the case will show either as “Approved for Trial”, “Trial”, "Approved" or “Closed”.  Below are two screenshots one showing a loan in a “Trial” status and the other showing one in a “Closed” status, notice the Icon Functionality Bar grays out icons that are no longer available for applicable case status. 

OR

When a loan has not been evaluated by SMDU or a case has not been reported to Fannie Mae then there will be no status overview between the SMDU Icon Functionality Bar and the Loan Overview section.

ASK POLI

Users have in-application access to Ask Poli™, Fannie Mae’s policy question search tool. Questions for both Fannie Mae Servicing policy and the SMDU application are easily asked and answered by clicking on the floating “Ask Poli” widget on the bottom right side of the page.

Ask Poli uses natural language processing, a type of artificial intelligence, that replicates the way people talk. Therefore, you will need to search Poli by posing a question, the way you would ask another person.

There are also interactive training modules available to help servicers learn how to use the SMDU UI to evaluate loans for a loan modification, evaluate for borrower eligibility for a short sale and Mortgage Release™, as well as perform case management activities. Each course is 10 minutes or less is available in the SMDU UI application by clicking on the Ask Poli widget.

For more background on Ask Poli, visit https://askpoli.fanniemae.com/.

Special Feature Codes (SFC)

SFC (another section on the Loan Landing page are applicable to delivery of single-family mortgage loans and in some cases provide information that may have an impact on the loss mitigation activity.

  • Example: Permit Texas Section 50(a) (6) loans to be evaluated for modifications. In support of the Fannie Mae policy, SMDU will allow TX50 (a) 6 Loans identified by the Special Feature Code 304 (Texas Equity Take Out) to be considered for modification eligibility. Servicer is responsible for ensuring that the modified terms comply with applicable law. A list of codes is located at: https://www.fanniemae.com/content/list/special-feature-codes.pdf.

 

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