Servicing Guide

Published September 9, 2020

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How do I report a prior workout in the SMDU UI?

When using the SMDU UI to evaluate for a workout, to report a prior workout, follow the steps below.

From the left-hand navigation, select the Prior Workout History link. Select an answer to the question from the drop down box, then select the Add Prior Workout button.

 

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Note:    This page will be populated with prior workouts reported to Fannie Mae by the servicer. If a borrower has never had a prior workout, there will be no prior workout history displayed on the Prior Workout History page.

Note:    If prior workout history exists in Fannie Mae’s Servicing Solutions System then SMDU will retrieve this data and will display it on this page into two sections:  Closed and Completed AND All Other Workouts

If a prior workout history record doesn’t exist in Fannie Mae’s Servicing Solutions System, then you need to select the “Add Additional Prior Workout” link and complete all fields for such workout. 

When reporting a prior FLEXND workout, Prior Workout Type should be reported as FLEX.

The Closed and Completed workout histories will also be partially populated in the “To Submit to SMDU” grid at the top of the page.  You will need to complete all open fields.

The All Other Workouts will be listed and any that have “Add as Failed Trial” next to them need to be reviewed to determine if they are truly “failed trials”.  If they are “failed trials’ then you need to select the “Add as Failed Trial” box next to applicable workout history and it will be added to the “To Submit to SMDU” grid.  You will need to complete all open fields.  

A failed trial is one where the initial trial payment was received but the borrower either failed to make all trial payments and/or return the final modification agreement.

For additional information refer to the Evaluate for a Workout section of the SMDU UI User Guide.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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