Servicing Guide

Published September 9, 2020

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How do I delete a recorded trial payment in the SMDU UI?

Once a payment is recorded in the SMDU UI it cannot be deleted. If the payment needs to be deleted (i.e. if the payment was returned for non-sufficient funds) you must cancel and re-submit the case. 

To edit a recorded trial payment, click on the Record Trial Payments icon then select the "Edit" link next to the payment you would like to amend. You may only make changes to the "Actual Payment Date" and "Actual Payment Amount" fields.

For additional information please visit the Record Trial Payments section, the Cancel Case section or the Resubmitting a Cancelled Case section of the SMDU UI User Guide.

Interactive training for these functionalities is also available in the SMDU UI Learning Series

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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