Servicing Guide

Published September 9, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

How do I request access to the SMDU UI?

Servicing Management Default Underwriter™ User Interface (SMDU™ UI) Registration

The designated Technology Manager administrator at your company to register you for the application(s). Only administrators have the ability to set up and manage application access for users. Once registered, users can set up their passwords and update their personal profiles via Technology Manager. To update your password, visit the Technology Manager page.

Note: Existing HSSN users will not be automatically granted access to the SMDU UI. Please refer to these instructions to request access. 

Fannie Mae Technology Manager for Administrators Job Aid   

Grant a User Access to an Application (SMDU UI)

Performed by Corporate Administrators and User Administrators

This job aid explains how to enable a user's access to the SMDU UI applications.

  1. On the Home page, click Manage Users link.

2. The Manage Users screen appears. Enter the desired search criteria and search value, then click Search.

 

3. Depending on the search used, multiple users may be found. The number of records found appears above the list. Select the desired user record.

 

4. Click Available Applications tab, then click SMDU.

 

5. Click Manage Access.

6. The Set-Up User Accessscreen appears. In the Rolessection, select the roles outlined in red in the screen shot below, then click > to add.

Note: > = Add, >> = Add All, < = Remove, << = Remove All

 

7. In the Data Folders section, select which data folder(s) the user will be able to access, then click  Add.

8. Click Submit.

9. Click Confirm to save changes in the Alert box that appears.

Related Resources

For more information, view the Technology Manager for Administrators Job Aids

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.