Servicing Guide

Published September 9, 2020

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Visit Selling and Servicing Guide Communications and Forms

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When in the SMDU UI, what is the Ref ID in the Hover Text?

Some data fields don't warrant a definition and only contain a reference identification number (Ref ID). This Ref ID is used by the Fannie Mae support teams. 

To view the hover text hold your cursor over the name of the data field to reveal a description and/or important information.

Some fields also contain an Additional Information Icon:  Click on the icon icon to reveal details and/or important instructions over and above what the hover text provides.

For additional information review the “SMDU UI Features that Aid With Data Entry” section of the SMDU UI User Guide.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.