Servicing Guide

Published September 9, 2020

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Who and where do users request access to SMDU?

Most servicers already use SMDU for workout decisioning and case reporting; however, as of September 1, 2019, servicers must use SMDU to evaluate borrower-initiated requests to terminate MI based on Original Value and/or Current Value as well as ordering the valuation. In order to do so, users must use the Fannie Mae MI Termination Specific Technology Manager Job Aid to garner access to the SMDU UI and the MI termination role as well as use the Fannie Mae Borrower-Initiated Request for Mortgage Insurance (MI) Termination Servicer User Guide. This Guide provides instructions on how to use the SMDU UI to conduct a variety of actions, such as evaluating a borrower-initiated request to terminate conventional mortgage insurance based on the Original value and/or Current Value, ordering a valuation, and appealing a valuation. 

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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