Servicing Guide

Published September 9, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

Fannie Mae Property Preservation Matrix and Reference Guide April 2019 (Table of Contents)

Table of Contents

Revisions for April 2019

Section 1: Introduction to Fannie Mae Property Preservation

  • Property Preservation Matrix and Reference Guide Overview 
  • Property Preservation for Fannie Mae
  • Servicer/Property Preservation Vendor Expectations

Section 2: Technology and Photos

  • HomeTracker® Requirements 
  • Submitting Bids in HomeTracker 
  • Photo Requirements

Section 3: Inspections

  • Inspection Overview 

Section 4: Property Registrations 

  • Property Registrations Overview 

Section 5: Initial Securing and Initial Services

  • Overview
  • Initial Securing
  • Initial Services: Property Exterior
  • Initial Services: Property Interior
  • Identifying Property Conditions

Section 6: Ongoing Services

  • Ongoing Services

Section 7: Utilities

  • Utility Transfers and Shut Off
  • Utility Services 

Section 8: Damaged Properties / Disaster Impacted Properties

  • Damaged Properties Overview 
  • Roof Damages 
  • Freeze Damages and Broken/Missing Pipes 
  • Demolition/Condemnation 
  • Flood Damage
  • Vacant Lot 
  • Disaster Impacted Properties Overview 
  • Determining Damage and Inspecting Properties Impacted by Disaster
  • Performing Repairs and Addressing Urgent Conditions for Properties Damaged by a Disaster 

Section 9: Specialty Inspections

  • Specialty Inspection Overview

Section 10: Code Violations / Citations

  • Code Violations / Citations 

Section 11: Loans in Bankruptcy and/or Loss Mitigation 

  • Overview 
  • Bankruptcy
  • Loss Mitigation

Section 12: Bid After The Fact

  • Bid After The Fact (BATF) 

Section 13: Completion of Work

  • Timeframes
  • Completed Work Documentation
  • Work Completion Failures 

Section 14: Hazard Claims 

  • Hazard Claims Overview 

Section 15: Change in Occupancy / Loan Status

  • Change in Occupancy
  • Post Liquidation, Paid in Full, or Mortgage Release
  • Third-Party Sales

Section 16: Reimbursement Requests

  • Reimbursement Requests 

Section 17: Addendums 

  • Timeline and Completion Schedules
  • Debris and Personal Property Cubic Yard Matrix 

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.