Servicing Guide

Published September 9, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

Fannie Mae Property Preservation Matrix and Reference Guide (Revisions for April 2019)

Revisions for April 2019

The Property Preservation Matrix and Reference Guide has been updated. Revisions include, but are not limited to, the pages noted below.

Servicers must comply with all requirements of the Property Preservation Matrix and Reference Guide even if not referenced as a change in the section below.

Revision

Under Heading

Page(s)

Click the page number to go directly to the article within ASKPoli.

Clarified What To Do If scenario for yard services.

Yard Services

43

Provided additional clarifications for Roof Patch / Repair and What To Do If scenarios.

Roof Patch / Repair

54

Provided additional information when obtaining extermination contractor bids.

Extermination

81

Provided additional clarifications for Identifying Property Conditions in the What To Do If scenarios.

Section 5: Identifying Property Conditions

92

Clarified information on roof damages.

Roof Damages

100

Clarified information on vacant lots.

Vacant Lots

106

Updated information on current loan scenario in What To Do If.

Determining Damage and Inspecting Properties Impacted by Disaster

107

 

 

 


 

 

 

 

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.