Servicing Guide

Published September 9, 2020

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Fannie Mae Property Preservation Matrix and Reference Guide April 2019 (Section 16: Reimbursement Requests)

Section 16: Reimbursement Requests

Reimbursement Request

The servicer should reference Servicing Guide F-1-05: Expense Reimbursement for expense reimbursement process and defined expense reimbursement limits (allowables) for all property protection and preservation services. When allowables have been exhausted or in situations where the servicer does not have an allowable threshold, bids must be submitted via HomeTracker for Fannie Mae review. Once HomeTracker approval is received and services are rendered, the servicer may submit for expense reimbursement following the guidelines outlined in Servicing Guide E-5-01: Requesting Reimbursement for Expenses.

Fannie Mae will not reimburse the servicer for expenses resulting from its failure to take appropriate or timely action.

 

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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