Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Fannie Mae Property Preservation Matrix and Reference Guide April 2019 (Table of Contents)

Table of Contents

Revisions for April 2019

Section 1: Introduction to Fannie Mae Property Preservation

  • Property Preservation Matrix and Reference Guide Overview 
  • Property Preservation for Fannie Mae
  • Servicer/Property Preservation Vendor Expectations

Section 2: Technology and Photos

  • HomeTracker® Requirements 
  • Submitting Bids in HomeTracker 
  • Photo Requirements

Section 3: Inspections

  • Inspection Overview 

Section 4: Property Registrations 

  • Property Registrations Overview 

Section 5: Initial Securing and Initial Services

  • Overview
  • Initial Securing
  • Initial Services: Property Exterior
  • Initial Services: Property Interior
  • Identifying Property Conditions

Section 6: Ongoing Services

  • Ongoing Services

Section 7: Utilities

  • Utility Transfers and Shut Off
  • Utility Services 

Section 8: Damaged Properties / Disaster Impacted Properties

  • Damaged Properties Overview 
  • Roof Damages 
  • Freeze Damages and Broken/Missing Pipes 
  • Demolition/Condemnation 
  • Flood Damage
  • Vacant Lot 
  • Disaster Impacted Properties Overview 
  • Determining Damage and Inspecting Properties Impacted by Disaster
  • Performing Repairs and Addressing Urgent Conditions for Properties Damaged by a Disaster 

Section 9: Specialty Inspections

  • Specialty Inspection Overview

Section 10: Code Violations / Citations

  • Code Violations / Citations 

Section 11: Loans in Bankruptcy and/or Loss Mitigation 

  • Overview 
  • Bankruptcy
  • Loss Mitigation

Section 12: Bid After The Fact

  • Bid After The Fact (BATF) 

Section 13: Completion of Work

  • Timeframes
  • Completed Work Documentation
  • Work Completion Failures 

Section 14: Hazard Claims 

  • Hazard Claims Overview 

Section 15: Change in Occupancy / Loan Status

  • Change in Occupancy
  • Post Liquidation, Paid in Full, or Mortgage Release
  • Third-Party Sales

Section 16: Reimbursement Requests

  • Reimbursement Requests 

Section 17: Addendums 

  • Timeline and Completion Schedules
  • Debris and Personal Property Cubic Yard Matrix 

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Fannie Mae Property Preservation Matrix and Reference Guide (Revisions for April 2019)

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