Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Fannie Mae Property Preservation Matrix and Reference Guide (Revisions for April 2019)

Revisions for April 2019

The Property Preservation Matrix and Reference Guide has been updated. Revisions include, but are not limited to, the pages noted below.

Servicers must comply with all requirements of the Property Preservation Matrix and Reference Guide even if not referenced as a change in the section below.


Under Heading


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Clarified What To Do If scenario for yard services.

Yard Services


Provided additional clarifications for Roof Patch / Repair and What To Do If scenarios.

Roof Patch / Repair


Provided additional information when obtaining extermination contractor bids.



Provided additional clarifications for Identifying Property Conditions in the What To Do If scenarios.

Section 5: Identifying Property Conditions


Clarified information on roof damages.

Roof Damages


Clarified information on vacant lots.

Vacant Lots


Updated information on current loan scenario in What To Do If.

Determining Damage and Inspecting Properties Impacted by Disaster









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