Servicing Guide

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Fannie Mae Property Preservation Matrix and Reference Guide April 2019 (Section 17: Addendums)

Section 17: Addendums  

Timeline and Completion Schedules 

Debris and Personal Property Cubic Yard Matrix     

                                                                                                                         

Timeline and Completion Schedules 

Service

Calendar Days

Measure

Initial Securing

14

First Time Vacant Date (FTV)

Initial Services

14

First Time Vacant Date (FTV)

Over Allowable Bids

15

Date of Discovery

Winterizations

14

First Time Vacant Date (FTV)

Re-winterizations

7

Date of Discovery

Transfer of Utilities into Servicer

Name

15

Initial Securing (When Sump

Pump is Present or Required;

When Utilities are Shared with Another Occupied Unit)

Verification of Operation Sump Pump

7

Electricity Being Transferred into Servicer’s Name

Ongoing Services

10-20

Prior Service Date

Secondary Bids/Subsequent Bids/Supporting Information

7

Fannie Mae Bid Response Date and/or Fannie Mae Information Request Date

Code Violation

15

Servicer Notification of Violation

Demo/Condemnation Notice

15

Servicer Notification of Demo/Condemnation

Over Allowable Completion of

Work

15

Fannie Mae Bid Response

Report Completion of Work

10

Work Completion Date

Report Correction of Failed Work Completion

7

Failed Work Completion Date

Debris and Personal Property Cubic Yard Matrix 

Quantity

Item

Cubic Yard

5

Automobile tires

1

1

Book case (5 shelves)

2

1

Couch (3 seat)

2

Dresser or chest of drawers

2

1

Dryer

1

6

Full lawn size trash bags

1

4

Lawn or dining chairs

1

1

Mattress or box spring (queen)

2

1

Office desk

2

125

Paint cans (one gallon)

1

1

Recliner

1

1

Refrigerator

2

2

Trash cans

1

1

Washing machine

1

 

Note: Bids to address unusual items or extremely heavy items that cannot be converted to cubic yards should be submitted through HomeTracker prior to removing. 

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