Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

Fannie Mae Property Preservation Matrix and Reference Guide April 2019 (Section 3: Inspections)

Section 3: Inspections

Inspection Overview

The servicer must use a Property Inspection Report (Form 30) or its own form that provides equivalent information to document the property inspection, and make any checklists or other documentation relied upon to determine occupancy status available to Fannie Mae upon request. Occupancy status should be supported by multiple indicators with supporting photos and/or documentation.

An industry best practice is to utilize alternative data or other means available to determine occupancy status when inspection results indicate an unknown status due to lack of access.

More frequent property inspections must be completed when necessary, such as when required by local ordinance, in high vandal areas, based on property condition, and/or during winter months. Examples of instances when more frequent inspections are necessary include, but are not limited to:

•    Properties with hazard claim activity for theft and/or vandalism. 
•    Properties with recent FEMA disasters or flooding. 
•    Properties in areas prone to extended freezing temperatures. 
•    Properties with recent flooding/water intrusion. 
•    Properties subject to local ordinance requirements. 

See Servicing Guide D2-2-10: Requirements for Performing Property Inspections for further guidance on delinquent loan property inspection requirements.

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles

Fannie Mae Property Preservation Matrix and Reference Guide (Revisions for April 2019)

Revisions for April 2019 The Property Preservation Matrix and Reference Guide has been updated. Revisions include, but are not limited to, the pages noted...

Read more

Fannie Mae Property Preservation Matrix and Reference Guide April 2019 (Table of Contents)

Table of Contents Revisions for April 2019 Section 1: Introduction to Fannie Mae Property Preservation Property Preservation Matrix and Reference Guide...

Read more

Fannie Mae Property Preservation Matrix and Reference Guide April 2019 (Section 17: Addendums)

Section 17: Addendums    Timeline and Completion Schedules  Debris and Personal Property Cubic Yard Matrix         ...

Read more

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.