Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Fannie Mae Property Preservation Matrix and Reference Guide April 2019 (Section 3: Inspections)

Section 3: Inspections

Inspection Overview

The servicer must use a Property Inspection Report (Form 30) or its own form that provides equivalent information to document the property inspection, and make any checklists or other documentation relied upon to determine occupancy status available to Fannie Mae upon request. Occupancy status should be supported by multiple indicators with supporting photos and/or documentation.

An industry best practice is to utilize alternative data or other means available to determine occupancy status when inspection results indicate an unknown status due to lack of access.

More frequent property inspections must be completed when necessary, such as when required by local ordinance, in high vandal areas, based on property condition, and/or during winter months. Examples of instances when more frequent inspections are necessary include, but are not limited to:

•    Properties with hazard claim activity for theft and/or vandalism. 
•    Properties with recent FEMA disasters or flooding. 
•    Properties in areas prone to extended freezing temperatures. 
•    Properties with recent flooding/water intrusion. 
•    Properties subject to local ordinance requirements. 

See Servicing Guide D2-2-10: Requirements for Performing Property Inspections for further guidance on delinquent loan property inspection requirements.

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