Servicing Guide

Published September 9, 2020

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What are Fannie Mae's expectations if the occupancy status changes during property inspections during property preservation services?

Once delinquent loan property inspections have begun, property inspections must continue regardless of occupancy status. An exception to this rule is when the servicer achieves Quality Right Party Contact (QRPC) and the property is borrower occupied. When a servicer determines a property occupied after maintenance has begun, the servicer must cease property preservation activities until servicer determines a property is vacant again.

See Servicing Guide D2-2-10: Requirements for Performing Property Inspections for further guidance on delinquent loan property inspection requirements.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 15, Change in Occupancy/Loan Status.

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Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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