Servicing Guide

Published September 9, 2020

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What are Fannie Mae's expectations when the servicer receives any damage notification during property preservation services?

The servicer must adhere to requirements set forth in the insurance carrier's policy within the time period specified in said policy. This includes, but is not limited to, notifying the carrier of a change in risk, occupancy, ownership and submitting proof of loss upon notification of damages. Notification of damages may include, but is not limited to, inspections, code officers, neighbors, etc.

 For additional information please see: Property Preservation Matrix and Reference Guide, Section 14, Hazard Claims.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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