Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What happens if the servicer does not complete work to Fannie Mae satisfaction for property preservation services?

When Fannie Mae reviews servicer work completion and determines work is either unsatisfactory, incomplete, or the photos do not support work completion, the servicer must remedy deficiencies noted and provide results via HomeTracker within seven (7) calendars days of Fannie Mae's response/notice of unsatisfactory work.

Fannie Mae reserves the right to pursue remedies per the Fannie Mae Servicing Guide when the servicer has not met the required timeframes or the work is deficient. Any property may be subject to audit. The servicer and/or the servicer's vendor must provide any documents and/or additional information as requested by Fannie Mae within seven (7) calendar days.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 13, Completion of Work.

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