When a disaster event occurs, the servicer must adhere to policies set forth in Servicing Guide D1-3-01: Evaluating the Impact of a Disaster Event and Assisting a Borrower. Additional information regarding the preservation of properties impacted by disasters are outlined in the sections below.
In the event of a disaster, the servicer must determine the extent and nature of any damage to the property (see Servicing Guide D1-3-01: Evaluating the Impact of a Disaster Event and Assisting a Borrower). After a disaster, the borrower may not be living in the property but intends to return. The servicer must also attempt to confirm the borrower's intent to return through reasonable means, such as contact with the borrower or posting vacancy notices.
For additional information please see: Property Preservation Matrix and Reference Guide, Section 8, Damaged Properties/Disaster Impacted Properties.