Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What action must be taken if the servicer finds a vacant lot during property preservation services?

When a servicer finds a vacant lot at initial and/or subsequent inspections or through another notification, the servicer is to utilize any necessary allowable(s) to maintain the lot and notify Fannie Mae's Property Preservation team via email at

When emailing the property preservation mailbox, the servicer must provide the following in HomeTracker, under the "Attachments" and/or "Case Notes" tab(s):

  • List of ALL inspections completed including inspection completion date and occupancy status. The servicer is not required to attach actual inspection results.
  • Date property was initially secured after vacancy (servicer gained access), if applicable.
  • All initial secure photos to include property condition photos, if applicable.
  • Legible copies of all code violations.
  • Insurance documents (Explanation of Benefits (EOB), adjuster’s estimate, and/or denial letter) if applicable.
  • Reason for vacant lot (i.e., structure relocated, demolished, etc.).
  • If the property was demolished, include:
    • Person or entity that demolished the property (i.e., borrower, city, etc.).
    • Date of demolition. o Reason for demolition (i.e., fire, structural failure, condemnation, etc.).
  • Legible copies of all demolition notices and/or code violations, if applicable.


  • Details of any fines/fees/liens that have been assessed or are accumulating and at what frequency, if applicable. 

For additional information please see: Property Preservation Matrix and Reference Guide, Section 8, Damaged Properties.

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