Servicing Guide

Published September 9, 2020

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What information should the servicer include when submitting an over allowable for freeze damages and/or broken/missing pipes during property preservation services?

Refer to Section 2: Technology and Photos within this Property Preservation Guide for bid submission guidance and include the following:

  • Provide each date the property was winterized.
  • Indicate whether the property was fully or partially winterized.
  • Indicate whether the system held pressure during each winterization.
  • Provide date the water was turned off at the main interior shut off and at the curb.
  • Include supporting photos for each winterization.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 8, Damaged Properties/Disaster Impacted Properties.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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