Servicing Guide

Published September 9, 2020

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What action must be taken if the property is found frozen or with broken or missing pipes during property preservation services?

When the property has freeze damage and/or broken/missing pipes which are: unable to be capped; will cause further damage to the property if not corrected; or is necessary in order to make another repair to prevent damage to the property if not addressed, the servicer must ensure the following:

  • Water is shut off at the curb and at the main interior
  • All open water lines are capped as applicable
  • File an insurance/proof of loss claim when damage is insurable.
  • Complete any necessary work within allowable.
  • Submit over allowable bids necessary to prevent further damage.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 8, Damaged Properties/Disaster Impacted Properties.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

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