Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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When must the servicer submit an over allowable for roof damages during property preservation services?

When the cost to repair exceeds the allowable(s), the servicer must tarp the roof within the allowable, and submit over allowable bid(s) to repair the roof if possible and replace the roof when it is beyond repair. Should the servicer identify new roof damage caused by a claimable peril, the servicer may tarp the roof using the Patch/Repair Roof Allowable until the insurance adjuster inspects the property. 

When the servicer determines that a roof is beyond repair and replacement is necessary, the servicer must provide the following:

  • One bid to tarp the roof if not already tarped,
  • Two bids to replace the entire roof from two separate qualified/licensed/certified roofing contractors on their company letterhead with the line by line estimate and include:
    • full scope of work,
    • square feet,
    • cost;
      • Supporting documentation must include a satellite roof measure report. This report should be bid on a separate roof replacement bid line in HomeTracker. PremiumReport by EagleView  is approved for use and reimbursement by Fannie Mae. All other satellite roof measure reports must be approved by Fannie Mae prior to use. When a detached structure needs a roof repair or replacement, an EagleView report is not required and should not be obtained unless requested by Fannie Mae. 
  • Include all insurance documents for any and all claims made on the property including, but not limited to, Notice of Claim (NOC), Explanation of Benefits (EOB), adjuster s estimate, and/or denial letter(s) if applicable.

Note: Cost estimators are permissible  when a second qualified roofing contractor bid is unattainable.

Note: Fannie Mae has made a Roof Replacement Checklist, available in the Learning Center of HomeTracker, to help servicers ensure all required items are provided in the bid submission.

For additional information please see Property Preservation Matrix and Reference Guide, Section 8, Damaged Properties/Disaster Impacted Properties.

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