Servicing Guide

Published September 9, 2020

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When is the servicer responsible for paying utility bills during property preservation services?

When the servicer transfers utilities (according to the Utility Transfer of this section), Fannie Mae requires the servicer to pay utility bills timely and in accordance with the utility service guidelines. The servicer may only utilize allowable dollars to pay for any municipal utility service and for any electric service where the servicer requires electricity due to a shared service, shared wall or sump pump. Fannie Mae will not reimburse the servicer for fees resulting from the servicer's untimely action or inaction.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 7, Utilities.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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