Servicing Guide

Published September 9, 2020

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What are Fannie Mae's expectations if damages or additional maintenance needs are found during ongoing services during property preservation services?

When maintenance is needed and/or damages are found that may result in further damage to the property if not addressed, the servicer must attempt to maintain and/or repair those damages using the allowable(s). When the cost to maintain and/or repair such damage exceeds the allowable(s), or an allowable does not exist, the servicer must submit over allowable bid(s) to maintain and/or repair the damage within fifteen (15) calendar days of the date of discovery. Refer to Section 2: Technology and Photos within this Property Preservation Guide for bid submission guidance.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 6, Ongoing Services.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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