Servicing Guide

Published September 9, 2020

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What action must be taken if the property has shared utilities or has a fire sprinkler system in a state that is known to freeze and found during winterization property preservation services?

Transfer and maintain the utility(ies) that supply the heat in the servicer's name. Set the heat on the thermostat to 55 degrees. When the heat source requires repair or is missing, submit bids via HomeTracker.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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