The Servicing Guide is organized into parts that reflect how lenders generally categorize various
aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the
sections below. You may also download the entire Servicing Guide in PDF format.
What action must be taken if the property has shared utilities or has a fire sprinkler system in a state that is known to freeze and found during winterization property preservation services?
Transfer and maintain the utility(ies) that supply the heat in the servicer's name. Set the heat on the thermostat to 55 degrees. When the heat source requires repair or is missing, submit bids via HomeTracker.