- Replace any missing or broken steps that cannot be repaired. The servicer must use appropriate step materials and ensure the materials and color used match as closely as possible to current materials. Photos should show there was evidence of an existing/previous step.
- All installed steps must meet code requirements.
- When installing/repairing steps, the servicer is required to use appropriately-rated materials.
For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.