The Servicing Guide is organized into parts that reflect how lenders generally categorize various
aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the
sections below. You may also download the entire Servicing Guide in PDF format.
When should a bid for over allowable roof cleaning be submitted during property preservation?
If the servicer is unable to clean the roof within the allowable threshold, the servicer must submit an over allowable bid via HomeTracker. Bids in these instances must include pictures of interior ceilings/attics to ensure the roof debris has not caused damage to the roof.