The servicer must refer to Section 2: Technology and Photos within the Property Preservation Guide for bid submission guidelines and include the following:
- Provide dimensions of the affected area (square footage)
- Provide specific interior location of the damage (e.g., the corner of the kitchen ceiling above the sink)
- Include full photo documentation including interior and exterior photos where the leak is present (including photos taken from the roof and attic photos).
- Include all insurance documents such as Notice of Claim (NOC), Explanation of Benefits (EOB), adjuster's estimate, and/or denial letters(s) if applicable.
For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.