Servicing Guide

Published September 9, 2020

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What must be included in a roof patch/repair over allowable bid submission during property preservation?

The servicer must refer to Section 2: Technology and Photos within the Property Preservation Guide for bid submission guidelines and include the following:

  • Provide dimensions of the affected area (square footage)
  • Provide specific interior location of the damage (e.g., the corner of the kitchen ceiling above the sink) 
  • Include full photo documentation including interior and exterior photos where the leak is present (including photos taken from the roof and attic photos). 
  • Include all insurance documents such as Notice of Claim (NOC), Explanation of Benefits (EOB), adjuster's estimate, and/or denial letters(s) if applicable.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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