Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

When should the servicer tarp a property under the Roof Patch/Repair allowable?

The Roof Patch / Repair Allowable must be used to make minor repairs to a roof if found to be damaged. When the cost to repair exceeds the allowable(s), the servicer must tarp the roof within the allowable and submit over allowable bid(s) to repair the roof. Should the servicer identify new roof damage caused by a claimable peril, the servicer may tarp the roof using the Roof Patch / Repair Allowable until the insurance adjuster inspects the property.

Prior to installing tarp, the servicer must take all before photos for the roof repair/replacement bid that will be required once the insurance adjuster inspects the property for damages. When a tarp is installed, the servicer must inspect the interior and exterior of the property more frequently to validate the continued effectiveness of the tarp. Fannie Mae’s expectation is that the tarp would not remain on the roof more than 60 days from the date of install. Should the tarp become ineffective during the 60 day period, bids to repair must be submitted via HomeTracker. the date of install. Should the tarp become ineffective during the 60 day period, bids to repair must be submitted via HomeTracker.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles

How should the servicer notify Fannie Mae of a property preservation matrix code violation for a property in REO?

If the servicer receives a code violation or otherwise determines a property is in disrepair and the property is in Fannie Mae's REO inventory, The...

Read more

What if the servicer has a question that they cannot find an answer to in the Property Preservation Matrix and Reference Guide?

Throughout this Property Preservation Guide, it is not possible to provide guidance or expectations on every possible situation a servicer may encounter....

Read more

What are the Property Preservation Matrix requirements for property maintenance?

The servicer is required to maintain the interior and the exterior of the property year round. Fannie Mae provides the servicer with allowable thresholds...

Read more

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.