Servicing Guide

Published September 9, 2020

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What action must be taken for snow removal during property preservation?

  • Remove snow/ice from all entries and paths to the property to include lockbox locations.
  • Remove snow/ice from steps, driveway, and walkways, including sidewalk in front of the property and ensure access to parking area (garage, carports, etc.). Snow/ice must not be pushed up to the property or garage, blocking access.
  • Apply salt or melting agent on all cleared areas including steps, driveway, and walkways, including sidewalk in front of the property.
  • When any amount of ice is present, the servicer must assess the situation and provide services such as applying melting agent or breaking up ice, to ensure access to the property is safe.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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