Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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When should the servicer remove snow during property preservation?

When ice is present or after a minimum of three (3) inches of snowfall, the servicer must utilize the Snow Removal Allowable. When the cost of service exceeds the allowable or the allowable threshold has been exhausted, the servicer may elect to complete the work and then submit a bid after the fact via HomeTracker. Refer to Section 12: Bid After The Fact within this Property Preservation Guide for further details. The servicer must provide before and after photos to support this and all prior snow removal services.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

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