Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

What are Fannie Mae's property preservation requirements for initial and ongoing grass recuts during property preservation?

Each initial and ongoing (recut) yard service includes but is not limited to:

  • Cut grass and remove clippings from sidewalks, driveways and lawns (front, sides, rear, etc.) from the entire property up to one acre.
  • Remove weeds/grass from fence lines, foundation of home, driveways/sidewalks and flower beds without damaging existing plants or flowers.
  • Remove all non-decorative vegetation attached to structure(s) and fencing (including hanging vines).
  • Edge all driveways, walkways and sidewalks.
  • Clear all driveways, walkways and sidewalks of clippings and dirt. Do not blow clippings into neighbor's yard.
  • Remove water, leaves and incidental debris from covered pool/hot tub/spa.
  • Remove all incidental leaves and debris/trash.
  • Clear all debris and weeds from basement window wells.
  • Remove all debris as a result of services from the property.
  • Desert landscaping, rockscape, or low maintenance landscaping includes, but is not limited to, pulling and spraying of weeds, removing tumbleweeds, and trimming grass where necessary.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles

How should the servicer notify Fannie Mae of a property preservation matrix code violation for a property in REO?

If the servicer receives a code violation or otherwise determines a property is in disrepair and the property is in Fannie Mae's REO inventory, The...

Read more

What if the servicer has a question that they cannot find an answer to in the Property Preservation Matrix and Reference Guide?

Throughout this Property Preservation Guide, it is not possible to provide guidance or expectations on every possible situation a servicer may encounter....

Read more

What are the Property Preservation Matrix requirements for property maintenance?

The servicer is required to maintain the interior and the exterior of the property year round. Fannie Mae provides the servicer with allowable thresholds...

Read more

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.