The Servicing Guide is organized into parts that reflect how lenders generally categorize various
aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the
sections below. You may also download the entire Servicing Guide in PDF format.
What action should be taken if extraordinary circumstances arise during property preservation (such as tire farm, dump site, hoarder site, crime scene, etc.)?
Stop debris removal and notify Fannie Mae about the issue by submitting the proper bids via HomeTracker. The servicer must provide details of extraordinary property conditions after liquidation to the Fannie Mae REO broker.