Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What property preservation action must be taken to secure a pool, hot tub or spa?

Regardless of fence/lanai/gate being present, pools must be covered using the Pool Cover Allowable. Pools must be covered in the following manner:

  • Cover below ground pools with a polypropylene safety cover properly anchored to the pool deck. Use of roof tarps/non-polypropylene material as a cover on below ground pools is strictly prohibited by Fannie Mae.
  • When a below ground pool cannot be covered utilizing the Pool Cover Allowable (i.e., raised and attached hot tubs), submit a bid for a polypropylene pool cover.
  • Tarp above ground pools by properly anchoring tarp to the ground/deck.
  1. Covering above ground pools may only be completed when the above ground pool is in excellent and usable condition. It is the servicer’s discretion to either cover or dismantle and move the above ground pool to a secured outbuilding or garage. The servicer must submit a bid via HomeTracker to dismantle and move the pool if unable to complete within the Move Personal Property Allowable.
  2. If the above ground pool is in poor condition, the servicer must remove the pool as debris. Refer to Exterior Debris Removal within this section for further details.  Poor condition includes, but is not limited to, when the above ground pool is no longer functional, partially collapsed, or interior membrane has been damaged.

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