Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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When should a security door be used during property preservation?

A Security Door Allowable must only be utilized when the property is so severely damaged that a new exterior door and/or door frame does not make financial sense or cannot be put on due to the structure damage (e.g., severe fire damage). The security door must only be installed in areas that require future access. The Security Door Allowable includes boarding, painting the board to match the house and all hardware.

Exception: The servicer may utilize the Security Door Allowable to place a security door on the property when the exterior door cannot be replaced within the Exterior Door / Door Jamb Allowable(s) and the existing door cannot be secured with additional hardware (i.e., padlock and hasp) while waiting for approval of an over allowable bid.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

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