Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What are the property preservation expectations for detached structures?

  • All detached structures must be secured with existing locks when possible or by adding a padlock.
  • Missing or inoperable doors must be replaced using the exterior door/door jamb allowables.
  • Area around the detached structure must be cleared of vegetation and debris.

Most damage that would prevent securing of the detached structure can be addressed utilizing an allowable. Any damage preventing securing of the structure that cannot be completed within an allowable should have a bid submitted via HomeTracker within fifteen (15) calendar days from discovery of the damage.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

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