Servicing Guide

Published September 9, 2020

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What are the initial securing expectations for property preservation services?

  • All lock changes include the removal and replacement of the lock which includes the deadbolt, should there be one present.

- If the servicer utilizes a lockbox, Fannie Mae will reimburse the servicer within the Padlock/Hasp and Padlock Allowable expense line without prior approval. Lockbox should be placed on the secondary door so as to not interfere with any realtor lockbox.

- Place any previous locksets and deadbolts in a kitchen drawer. Do not discard.

  • When the property is a condo and cannot be rekeyed or have the lock changes, the servicer must contact the condo association and obtain a copy of the key for access.
  • Garage doors must be secured as a part of the initial secure, existing locks to remain when possible, or by adding a padlock.
  • Outbuildings must be secured with existing locks when possible or by adding a padlock.
  • Slider locks and window locks must be repaired/replaced when existing locks are inoperable or are not present on the main level and where accessible.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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