Servicing Guide

Published February 12, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Should the servicer install a lockbox on during property preservation services?

It is the servicer's discretion whether or not to install a lockbox. Should a lockbox be utilized at the property, only one lockbox may be installed for the life of the loan under the Padlock/Hasp and Padlock Allowable.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 5, Initial Securing and Initial Services.

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