The Servicing Guide is organized into parts that reflect how lenders generally categorize various
aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the
sections below. You may also download the entire Servicing Guide in PDF format.
When is the servicer required to rekey the lock to a main entrance for property preservation?
The main entrance should be rekeyed or have the lock changed when it is the only option for gaining access. It is the servicer's discretion whether or not to install a lockbox. Should a lockbox be utilized at the property, only one lockbox may be installed under the Padlock/Hasp and Padlock Allowable.